Tri North Lighting will provide our services to you subject to the following conditions. If you visit or shop at Tri North Lighting, you accept these terms and conditions. In addition, when you visit or purchase an item(s) from any business affiliated with Tri North Lighting, whether or not included in the Tri North Lighting website, you also will be subject to these terms and conditions. Tri North Lighting reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully each time you use this website.
All orders will take two to three business days to process. At times we may be out of stock on certain items. In that case, we will contact you if an item is on back order and will ask you if you would like to keep a back order in our system or if you would like cancel your order for a full refund.
We Ship via United Parcel Service (UPS) and Federal Express. Shipping fees may be calculated separately from the item(s) purchased or may be already included in our pricing.
Our return policy is very simple. You may contact us at (716) 672-9833. You will also be required to pay for shipping the product back to Tri North Lighting. You have five (5) business days from the date you receive your order to contact us to arrange for a product return and you will be issued an RMA number. After you have been issued an RMA number the package must be postmarked with in 5 days after the RMA is issued. If the items are not postmarked with in 5 days, Tri North Lighting, Inc. will not accept the return. All material must be returned with the original manufacturer packaging. If the original manufacturer packaging is not returned with the item, we will not accept the return. Once the product is received by Tri North Lighting, we will issue a credit in one of the following two forms: (1) a credit will be issued to the credit card used for the purchase or (2) a check will be issued to you as the purchaser. This will be determined by the manner in which the product(s) was originally purchased.
If you receive your product(s) in damaged condition, contact us immediately for replacement instructions. You have five (5) business days from the receipt of your product to report any and all damaged items. Should you fail to notify Tri North Lighting within the allowable time-frame, we will not file a claim for damaged materials and you will be required to replace the items at your expense. In the event that any damages are covered under the manufacturer’s warranty, you may contact us within the applicable warranty time period and we will assist you by providing the manufacturer contact information. Tri North Lighting, Inc. is not responsible for manufacturers warranties.
If you have any questions regarding the above policies, please do not hesitate to contact us at (716) 672-9833.
